Customer Service Billing Representative
Spectrum Spectrum Zanesville, OH Zanesville, OH Full-time Full-time 21 hours ago 21 hours ago 21 hours ago At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
Profile:
A flexible communicator and good listener who can multitask to solve problems.
Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
What is the Billing Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins.
Billing Representatives make a real difference to their residential customers and the company.
You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team.
You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment.
A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
Preferred qualifications 6 months or more of customer service experience 6 months or more experience working with computers and multiple software applications What's required to get started? The minimum qualifications for the Billing Representative are:
Ability to read, write, speak and understand English High School Diploma or GED Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Office Schedule:
Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Profile:
A flexible communicator and good listener who can multitask to solve problems.
Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
What is the Billing Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins.
Billing Representatives make a real difference to their residential customers and the company.
You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team.
You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment.
A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
Preferred qualifications 6 months or more of customer service experience 6 months or more experience working with computers and multiple software applications What's required to get started? The minimum qualifications for the Billing Representative are:
Ability to read, write, speak and understand English High School Diploma or GED Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Office Schedule:
Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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