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Area Service Manager

The Service Manager provides technical and operational expertise, creating customer satisfaction. The Service Manager efficiently deploys equipment, materials and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. The Service Manager is typically responsible for one of more specific service delivery processes such as Basic Preventative Maintenance and Call Out/Repair within a specified geographical area or a single process across a large geographical area.
Essential Duties & Responsibilities:
Coordinates deployment of equipment, materials and personnel to the job site at
optimum utilization and minimum cost across one or more service delivery
processes within a specified geographical area.
Complies and conveys job-specific information to Field Service Technicians,
other Service Managers and /or Senior Manager(s).
Coordinates work with other Service Managers/Coordinators to minimize
equipment downtime and most effectively utilize personnel.
Implements, manages and communicates performance measures for area of
responsibility.
Lead all employees in following all health, safety, environmental policies,
standards and process improvement.
Accountable for implementation and execution of annual budget and Operational
standard and Processes.
Serves as contact for customer and provides technical/operation expertise in
response to customer inquiries.
Provides leadership and communication of best practices.
Participates in weekly management reviews of measures with team, develops and
executes action plans for improvement.
Provide strong communication in the following areas:
Customer: Provide operational expertise, as well as Pre & Post job call backs
Field Sales: Specific sales needs
Service Techs: Job specific information, feedback and training needs
Materials Coordinator/Manager: Resources/material needs
Region Operations Manager: Coordinates needs
Service Managers: Optimize plans & schedules, Policy & Process Requirements,
performance Measures, Best Practices
Service Quality Manager: Personnel issues, Work Quality of Personnel,
performance Metrics, Problem Jobs
Required Skills or Tools:
Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint,
etc.) and PC skills
Exhibit strong customers service, interpersonal, coaching and leadership skills
Strong organizational, planning and scheduling, process management and
negotiation skills
Strong analytical abilities, mechanical aptitude combined and problem solving
skills
Strong writing skills with technical subject matter and oral communication skills
Preferred Education/
Experience:
High School Diploma or experience equivalent
Specific industry knowledge and job experience
Planning & Scheduling experience preferred
2-3 years of experience in customer relations
5-7 years of required technical experience
2-3 years of supervisory experience
Physical Strain:
Must be able to work under pressure
Must be able to work with the team in developing improved work processes for
the department
Must be willing to travel upon request

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