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Quality Manager-Sr.

Company Name:
Owens-Illinois
We are currently seeking a Quality Manager-Sr. to join our team at our facility in Zanesville, OH.
This is a management position accountable for managing and continuously improving all internal and external plant assurance of quality systems. The Quality Manager-Sr. assists in the development of the plants quality plan to help create and maintain a customer-focused organization.
PRINCIPAL ACCOUNTABILITIES:
(All other duties as assigned)
Assists plant team in setting and maintaining quality objectives and assures plant quality objectives are being met. Identifies appropriate tasks and schedules required training to accomplish goals and continuous improvement in the process.
Performs advanced quality system responsibilities in accordance with product control manual.
Assists in organizing and understanding customer satisfaction based upon product and service performance.
Effectively communicates customers issues and perspectives to all plant personnel, including floor level, on a routine and timely basis. Works directly with all departments in quality issues and in preventative and corrective actions.
Facilitates problem solving activity through TQM, team building and quality systems tools and methods. Works with the line and process supervisors in identifying negative quality trends and repetitive defects. Assists in the problem solving process.
Participates as a customer liaison, ensures consistency of 5 UPS, makes customer visits as appropriate and assists in implementing customer quality management systems.
Investigates customer complaints and works with appropriate management to resolve issues.
Assists process managers in preparing customer complaint responses and maintains data base on all customer complaints.
Applies technical expertise in problem identification in the following areas:
Glass properties/bottles design/attributes
Line/handling requirements
Carton specifications/makeup/requirements
Customer processing
Fracture analysis
Administration of in-plant and outside warehouse GMP programs and may direct outside warehouse reselect activity.
Responsible for sampling requests.
Works with plant management team to develop standard operating procedures.
SCOPE AND IMPACT:
Works directly with all departments in quality issues and in preventative and corrective actions. Serves
as plant leader and primary participant in all supplier certification programs.
Position Requirements
Bachelors degree required
Minimum of 5 years of relevant experience with specialized or technical knowledge in Total Quality Management, problem solving, and customer interaction.
Green Belt certification preferred
REPORTING RELATIONSHIPS:
This position reports to the Plant Manager.
Direct reports to this position include: Assistant Quality Manager & Day Shift Graduator/Tester
TRAVEL REQUIREMENTS:
This position may require 10% travel for training and project work
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Must be authorized to work in the U.S. on a full-time basis.
To apply for this opportunity, please visit the following link:
About O-I
Owens-Illinois, Inc. (NYSE: OI) is the world's largest glass container manufacturer and preferred partner for many of the world's leading food and beverage brands. The Company had revenues of $6.8 billion in 2014 and employs approximately 21,100 people at 75 plants in 21 countries. With global headquarters in Perrysburg, Ohio, USA, O-I delivers safe, sustainable, pure, iconic, brand-building glass packaging to a growing global marketplace. For more information, visit .
O-I's Glass Is Life movement promotes the widespread benefits of glass packaging in key markets around the globe. Learn more about the reasons to choose glass and join the movement at .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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