Account Relationship Specialist I (eg)
The Account Relationship Specialist partners with assigned Account Executives and serves as the primary customer centric focused liaison for The Eagle Gazette Advertising team. The Account Relationship Specialist is responsible for building revenue through superior customer relationship management, identifying and communicating potential upsell opportunities, serving as the client champion and proactively initiating projects as needed to support sales team, and managing project deliverables and solutions for clients. Responsibilities include:
Identify and communicate potential upsell opportunities. Identifies opportunities for incremental revenue generation and communicate to Account Executives to meet team revenue objectives.Partner and coordinate with internal and external vendors to successfully build and fulfill sold solutions. Partners with Account Executives for pre-campaign and pre-proposal support, and post-sale analysis to ensure all customer needs are met.Proactively manage relationships with key internal and external vendors (Gannett Local, GCS, etc.) to ensure deliverables meet agreed upon specifications, deadlines and standards.Serves as primary contact with customers for tasks including ad copy and proofs, as well as any other function related to customer service or execution of a sold advertising planWorks in conjunction with Account Executive to build unique and innovative solutions for customers. Offers ideas to enhance or streamline our internal processes.
Qualifications:
Bachelor's degree preferredMinimum 1-3 years Account Management, Customer Service or Sales experienceProven record of success in a goal oriented, highly accountable environmentDemonstrated success in delivering customer solutions and/or building revenueDemonstrated knowledge of digital media platformsExceptional customer service and relationship management abilitiesPersuasive verbal and written communication skills, including solid proofing skillsProven ability to multi-task in a deadline-driven environmentEffective and creative problem solving and decision making skillsProficiency with Microsoft Word, Excel, and PowerPoint required; SalesForce.com or other CRM tool preferred.
Gannett Co., Inc. (NYSE:
GCI) is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
Connect with us on LinkedIn, Twitter, Facebook, Glassdoor, Indeed & The Muse to learn more about our dynamic company culture!
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Identify and communicate potential upsell opportunities. Identifies opportunities for incremental revenue generation and communicate to Account Executives to meet team revenue objectives.Partner and coordinate with internal and external vendors to successfully build and fulfill sold solutions. Partners with Account Executives for pre-campaign and pre-proposal support, and post-sale analysis to ensure all customer needs are met.Proactively manage relationships with key internal and external vendors (Gannett Local, GCS, etc.) to ensure deliverables meet agreed upon specifications, deadlines and standards.Serves as primary contact with customers for tasks including ad copy and proofs, as well as any other function related to customer service or execution of a sold advertising planWorks in conjunction with Account Executive to build unique and innovative solutions for customers. Offers ideas to enhance or streamline our internal processes.
Qualifications:
Bachelor's degree preferredMinimum 1-3 years Account Management, Customer Service or Sales experienceProven record of success in a goal oriented, highly accountable environmentDemonstrated success in delivering customer solutions and/or building revenueDemonstrated knowledge of digital media platformsExceptional customer service and relationship management abilitiesPersuasive verbal and written communication skills, including solid proofing skillsProven ability to multi-task in a deadline-driven environmentEffective and creative problem solving and decision making skillsProficiency with Microsoft Word, Excel, and PowerPoint required; SalesForce.com or other CRM tool preferred.
Gannett Co., Inc. (NYSE:
GCI) is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
Connect with us on LinkedIn, Twitter, Facebook, Glassdoor, Indeed & The Muse to learn more about our dynamic company culture!
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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